Salon Policies

  • Our haircut prices are gender neutral and reflect the amount of time / length being cut. We decided that charging for our time and effort makes more sense than having a system based on gender. If you have any questions about this price structure, please ask, we're happy to explain!

  • We require a 24 hour notice for cancellations. No show or last minute cancellations are subject to a fee of cancellation fee which is 50% of the service cost. In tandem with this, we also require to have a card on file when booking all appointments.

  • Clients may reach out via email at sprucehair@gmail.com or by phone, 919-797-0179, to cancel appointments at anytime.

  • Arriving late to your appointment by 5-15 minutes may result in a cancellation fee. Our stylists have an elotted slot per appointment and may not have time for the full service upon late arrivals.

  • We book our appointments on length of hair and amount of time needed as opposed to traditional gender-based pricing. It is crucial that everyone feels safe here at Spruce regardless of where you fall on the gender spectrum. 

  • Our front desk staff is happy to help answer any questions you might have about setting up an appointment. Please reach out to us (919-797-0179) if you have any questions.

  • Services changed by a significant amount at the time of appointment may be subject to a 50% cancellation fee. i.e. a client is booked for All Over Color and Haircut, but only a haircut is performed. 

  • We are proud to provide exceptional service. If you are not completely satisfied with a service provided please notify us within 7 days in order to have it resolved promptly. You may be required to return to the salon for a consultation before any adjustment of your hair can be scheduled.

  • Any retail product purchased from Spruce Hair Salon may be exchanged within 14 days of purchase. If a product is exchanged after the initial 14 days, salon product credit will be offered or it be exchanged for a different product. 

  • Service dogs are welcome, but we do not allow pets.

  • We accept all credit card types at Spruce Hair Salon, no personal checks.